S5 Operate — managed support tiers

We run the basics: monitoring, updates, patching, helpdesk, and small fixes—plus SLAs that match your reality.

Who it’s for: Schools & SMEs that want reliability without in‑house ops.

What’s included

• Monitoring & alerting for key systems
• Security updates & patching cadence
• Helpdesk with sensible response targets
• Monthly ‘tiny improvements’ allowance

Outcomes

• Fewer surprises, faster recovery
• Predictable maintenance windows
• Clear service boundaries

How it works

1. Onboard & document
2. Baseline & monitor
3. Iterate monthly
4. Quarterly roadmap (Plus/Priority)

Tiers

• Core — basics + 4h fixes/month
• Plus — Core + small features + quarterly roadmap
• Priority — Plus + enhanced SLAs & after‑hours cover